FAQS
Payment Options
We accept the following methods of payment:
Visa/Mastercard using Australian payment processor, eWAY
Paypal (You can also use PayPal to pay by Visa/Mastercard. You do not need a PayPal account).
Afterpay (for orders up to $1000AUD) Shop Now, Pay Later. Make 4 equal payments over 8 weeks.
zipPay (for orders up to $1000AUD) Shop Now, Pay Later. Interest Free. Click here for more details.
zipMoney (for orders between $1000AUD - $5,000AUD) Shop Now, Pay Later. Interest Free. Click here for more details.
Pricing
Prices are displayed in Australian Dollars (AUD) unless otherwise stated. All prices include GST for Australian residents.
Fabric Lengths
Fabrics are sold in 50cm or 10cm increments with a minimum length of 1 metre or 1.5 metres for selected designer fabrics. On the product and cart pages, the total amount will automatically be calculated based on your chosen fabric lengths. Fabric swatches can be ordered (see below).
Fabric Weight
Our fabric is classified as light, medium or heavy weight.
The light weight fabric is suitable for soft furnishings, craft or quilting. The medium to heavy weight fabrics are suitable for cushions, curtains, blinds and upholstery.
Any information provided to you in store is of a general nature, and does not take into consideration the specific end use. Please ask for fabric specifications if using this fabric for upholstery or home furnishing manufacturing.
Fabric Width
Our fabrics vary from 70cm to 150cm wide. The width is noted in the individual fabric description. Some hand screen printed fabrics have a narrow width of approximately 70cm. Please refer to fabric descriptions for this information.
Fabric Imperfections
The nature of natural fibres such as cotton and hand weaving methods mean that a certain number of slight imperfections can and will occasionally occur. Such imperfections are considered a normal part of the fabric and should not be seen as flaws or defects. These normal variations cannot be returned, repaired or exchanged.
Colours
The fabric colours represented on the website may differ slightly from the actual product. Appearances may vary from one computer screen to another due to the colour settings on your computer. We recommend ordering a swatch before buying meterage to get a true indication of colour. There may be slight colour variations between batches as some of our fabrics are hand dyed and woven.
Click here for our online Fabric Guide where we provide more information on our fabrics, suitability and care instructions
Fabric Swatches
Fabric Swatches can be ordered online and shipped free of charge. To order a fabric swatch select the fabric you like and on the product detail page click the 'Order Sample Only' button to add it to your cart. Ensure you select 'Swatches Only - Free Delivery For All Swatches' under the shipping methods at checkout to receive free shipping (not applicable if you are ordering other products or fabric).
Swatches are free of charge when in store, so if collecting online purchases from one of our stores we advise selecting your swatches while you are in store. Swatches are 9cm x 12cm in size.
Measuring Curtains and Blinds
Download our curtain and blind guides on how to get all the appropriate measurements correctly. Click here to download Curtains and Blinds.
If you require assistance measuring your windows or if you would like advice around the best window furnishings for your home, please contact us or book an in-home consultation with one of our interior decorating experts (fees apply).
Product Availabilities
All products listed on our website are held in stock unless 'marked out of stock' within individual product descriptions. Out of stock products may still be ordered, the product description will display an expected date of arrival message to notify you of delivery timeframes. If you require a larger quantity than what is available please email us and we can advise the product availability.
Interior Decorating Services
Watch this short video from No Chintz founder and Head Interior Decorator, Chrissie Jeffery who answers some of our most frequently questions about our Interior Decorating Services and In-Home Consultations.
Gift Vouchers
Gift vouchers cannot be redeemed online but are available for purchase in store and come with a 3 year expiration period.
